Refund Policy

Effective Date: April 19, 2026  |  Last Updated: April 19, 2026

1. Introduction

Wing Snob ("we," "us," or "our") is committed to delivering high-quality food products and an outstanding customer experience. We understand that issues can occasionally arise with food orders, and we have established this Refund Policy to ensure that all concerns are handled fairly, promptly, and transparently.

This policy applies to all orders placed directly through our website wingxsnob.click, by phone, or through any other official Wing Snob ordering channel. By placing an order with Wing Snob, you agree to the terms described in this Refund Policy. This policy is governed by applicable United States federal law, including the Federal Trade Commission Act (FTC Act), as well as applicable state consumer protection laws.

If you have any questions about this policy before placing an order, please do not hesitate to contact us at [email protected].

2. Eligibility Conditions for Refunds

We want every customer to enjoy their Wing Snob experience. Refunds may be issued under the following circumstances:

• Incorrect Order: You received items that are different from what you ordered (wrong flavors, wrong quantity, wrong items entirely).
• Missing Items: Part or all of your order was missing upon delivery or pickup.
• Food Quality Issues: The food received was undercooked, spoiled, contaminated, or otherwise did not meet reasonable food safety and quality standards.
• Significant Delivery Delay: Your order arrived significantly later than the estimated delivery time communicated at the time of ordering, rendering the food unsatisfactory.
• Damaged Packaging: Your order arrived with severely damaged packaging that compromised the quality or safety of the food.
• Unauthorized Charges: You were charged an amount different from what was agreed upon at checkout.
• Duplicate Charges: You were charged more than once for the same order due to a system error.

To be eligible for a refund, you must:

1. Submit your refund request within the timeframes outlined in Section 3 of this policy.
2. Provide sufficient documentation to support your claim (see Section 6 for how to request a refund).
3. Have placed your order directly through Wing Snob's official channels. Orders placed through third-party delivery platforms are subject to those platforms' respective refund policies.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your concern effectively. The following timeframes apply to all refund requests:

Requests submitted outside these timeframes may not be eligible for a full refund but may be considered for store credit or a partial refund at our sole discretion.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. The following are explicitly excluded from our refund policy:

• Change of Mind: Refunds will not be issued simply because you changed your mind about your order after it has been prepared.
• Consumed Orders: If the majority of an order has been consumed before a complaint is raised, the order is not eligible for a full refund. Partial refunds may be considered.
• Customization Issues: Orders that were prepared exactly according to the customer's custom specifications (e.g., specific sauce combinations, spice levels) are generally non-refundable unless there is an objective error in preparation.
• Delivery Fees: Delivery fees are non-refundable except in cases where a delivery was entirely undelivered due to our error.
• Tips and Gratuities: Any tips or gratuities added to an order are non-refundable.
• Promotional or Discounted Items: Items purchased as part of a limited-time promotion at a heavily discounted rate may be non-refundable or subject to limited refund options.
• Gift Cards and Store Credit: Gift cards and store credits are non-refundable and cannot be exchanged for cash.
• Third-Party Platform Orders: Orders placed through third-party delivery apps (e.g., DoorDash, Uber Eats, Grubhub) must be disputed through those platforms' respective policies. Wing Snob is not responsible for refunds on these orders.

5. Partial Refunds

In some situations, a partial refund may be more appropriate than a full refund. Wing Snob may issue a partial refund in the following circumstances:

• Only a portion of your order was missing or incorrect, and the remainder was satisfactory.
• The food quality issue affected only specific items in a larger order.
• The order was partially consumed before the issue was identified.
• A delivery delay affected only part of the order's quality (e.g., some items were still acceptable).
• A refund request was submitted after the standard eligibility window but within a reasonable period, at our discretion.

Partial refund amounts will be calculated based on the proportional value of the affected items relative to the total order value, excluding any non-refundable fees.

6. How to Request a Refund

To submit a refund request, please follow these steps carefully:

7. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time will depend on your original payment method. Please allow the following timeframes after approval:

Please note that Wing Snob initiates the refund on our end within the stated timeframe, but the actual appearance of the refund in your account may vary depending on your bank or payment provider's processing schedule. Wing Snob is not responsible for delays caused by third-party financial institutions.

8. Exchange Policy

Due to the perishable nature of our food products, Wing Snob does not offer traditional product exchanges. However, if you received an incorrect item or an item that did not meet our quality standards, we will offer one of the following remedies at our discretion:

• Replacement Order: We may offer to prepare and deliver or make available for pickup a replacement for the affected item(s) at no additional cost, subject to availability and operating hours.
• Store Credit: We may issue store credit equivalent to the value of the affected item(s), which can be applied to a future order at Wing Snob.
• Monetary Refund: Where replacement or store credit is not feasible or preferred, a monetary refund will be issued.

Replacement orders are subject to current menu availability. Wing Snob reserves the right to substitute items of equal or greater value if the originally ordered item is no longer available.

9. Cancellation Policy

We begin preparing your order as soon as it is confirmed to ensure freshness and timely delivery. As a result, our cancellation window is limited.

9.1 Standard Orders

• Cancellation Within 5 Minutes of Ordering: You may cancel your order within 5 minutes of placing it for a full refund, provided that preparation has not yet begun.
• Cancellation After Preparation Begins: Once our kitchen staff has started preparing your order, cancellations are generally not accepted. We may, at our discretion, offer a partial refund or store credit in extenuating circumstances.
• Orders Already Out for Delivery: Orders that are already en route to the delivery address cannot be cancelled.

9.2 Pre-Paid Catering and Bulk Orders

• Cancellation 48+ Hours Before Scheduled Fulfillment: Full refund minus any non-recoverable preparation costs already incurred.
• Cancellation 24–48 Hours Before Scheduled Fulfillment: 50% refund of the total pre-paid amount.
• Cancellation Less Than 24 Hours Before Scheduled Fulfillment: No refund will be issued. Store credit may be offered at our discretion.

To cancel an order, please contact us immediately at [email protected] with your order number and the reason for cancellation. Cancellation requests made after the applicable window will not be honored.

10. Dispute Resolution Process

We are committed to resolving all customer concerns amicably and efficiently. If you are not satisfied with the outcome of a refund request, the following dispute resolution process applies:

10.1 Internal Review

If you believe your refund request was incorrectly denied or the resolution offered was inadequate, you may request an internal review by emailing [email protected] with the subject line "Refund Dispute – [Your Order Number]." Please include a detailed explanation of why you believe the initial decision was incorrect and any additional supporting documentation. Our management team will review the matter and respond within 5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute charges with your credit card issuer or bank under the Fair Credit Billing Act (FCBA) and applicable state consumer protection laws. Wing Snob encourages customers to contact us directly before initiating a chargeback, as we are committed to resolving disputes fairly. However, we respect your right to pursue this avenue if our internal process does not result in a satisfactory outcome.

10.3 FTC and Consumer Protection Agencies

If you believe Wing Snob has engaged in deceptive or unfair business practices, you may file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or your state's consumer protection office. We fully comply with the FTC Act and all applicable consumer protection regulations.

10.4 Informal Mediation

For unresolved disputes exceeding $100, Wing Snob agrees to participate in good-faith informal mediation before pursuing any formal legal proceedings. Mediation requests must be submitted in writing to [email protected].

11. Special Circumstances and Force Majeure

Wing Snob will not be held liable for delays or failures in order fulfillment caused by circumstances beyond our reasonable control, including but not limited to: extreme weather events, natural disasters, public health emergencies, power outages, or third-party delivery service failures. In such cases, we will make every reasonable effort to offer affected customers store credit, a replacement order, or a full refund, depending on the specific circumstances.

12. Policy Updates

Wing Snob reserves the right to modify this Refund Policy at any time. Changes will be posted on our website at wingxsnob.click with an updated effective date. Continued use of our services after the posting of changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

13. Contact Information

For all refund requests, cancellations, disputes, or questions related to this policy, please contact our customer support team using the information below. We are dedicated to responding to all inquiries as quickly as possible.

Our customer support team is available during regular business hours. We aim to respond to all email inquiries within 1–2 business days. For urgent matters, please indicate "URGENT" in the subject line of your email.