Privacy Policy

This Privacy Policy explains how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at wingxsnob.click, place orders, or otherwise interact with our services. Please read this document carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations governing consumer data protection.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us using the information provided in the Contact Us section at the end of this document.

1. About Wing Snob

Wing Snob is a food business operating in the United States. Our services include online food ordering, delivery coordination, and related customer support services accessible through our website.

2. Information We Collect

We collect several types of information in order to provide you with the best possible food ordering experience and to operate our business effectively. The categories of personal information we collect are described below.

2.1 Personal Identification Information

When you register for an account, place an order, contact our support team, or otherwise interact with our website, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Date of birth (where required to verify age)
• Username and password (stored in encrypted form)
• Payment information (credit/debit card numbers, expiration dates — processed through secure third-party payment processors; we do not store full card numbers)
• Profile preferences, dietary restrictions, and order history

2.2 Usage Data and Behavioral Information

When you browse or interact with our website, we automatically collect certain information about your activity, including:

• Pages visited and navigation paths through our website
• Time and date of your visit
• Duration of visits to individual pages
• Links and buttons clicked
• Search queries entered on our website
• Items added to or removed from your cart
• Order frequency and purchasing patterns
• Referral sources (how you arrived at our website)

2.3 Device and Technical Information

We collect technical information about the devices and software you use to access our services, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution
• Device identifiers
• Language settings
• Time zone settings
• Internet service provider (ISP)

2.4 Location Data

To facilitate delivery services and provide relevant menu options, we may collect your approximate or precise geographic location, including:

• Location derived from your IP address
• GPS or precise location data, if you grant permission through your browser or mobile device
• Delivery address information you manually enter when placing an order

2.5 Communications Data

When you communicate with us via email, contact forms, live chat, or other channels, we collect and retain records of those communications, including:

• Email messages and attachments
• Customer support tickets and responses
• Feedback, reviews, or survey responses you submit
• Any other information you voluntarily share with us

2.6 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with our website. For detailed information about our cookie practices, please refer to our Cookie Policy. You may manage your cookie preferences at any time through your browser settings or our cookie consent tool.

2.7 Information from Third Parties

We may also receive personal information about you from third parties, including:

• Social media platforms if you log in using a social account (e.g., Google, Facebook)
• Payment processors and fraud detection services
• Analytics providers and advertising networks
• Delivery service partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of lawful purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Creating and managing your user account
• Facilitating payment transactions
• Coordinating deliveries and providing estimated delivery times
• Sending order confirmations, receipts, and delivery updates via email or SMS
• Responding to customer inquiries, complaints, and support requests

3.2 Website Improvement and Analytics

• Analyzing usage patterns to improve our website functionality and user experience
• Monitoring website performance and diagnosing technical issues
• Conducting internal research and developing new features, products, or menu items
• Generating aggregated, anonymized statistical reports about website traffic

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, and discount codes, where you have provided consent or where permitted by applicable law
• Personalizing content and recommendations based on your order history and preferences
• Running targeted advertising campaigns on third-party platforms such as Google Ads and Meta (Facebook/Instagram)
• Retargeting visitors who have previously interacted with our website

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities, courts, or law enforcement agencies
• Detecting, preventing, and investigating fraud, security breaches, or other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

3.5 Business Operations

• Maintaining accurate business records
• Processing refunds and resolving billing disputes
• Conducting internal audits and quality control
• Managing supplier and partner relationships

4. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to keep your information confidential and use it only for the purposes for which we have disclosed it. Our service providers include:

• Payment processors (e.g., Stripe, Square, PayPal) — to securely process payments
• Delivery logistics providers — to coordinate food deliveries to your location
• Email service providers — to send transactional and marketing emails
• Cloud hosting and infrastructure providers — to host our website and store data securely
• Analytics providers (e.g., Google Analytics) — to analyze website traffic and user behavior
• Customer support platforms — to manage support tickets and communications
• Advertising networks (e.g., Google Ads, Meta Ads) — to deliver targeted advertising
• Fraud detection and security services — to protect against unauthorized access and fraudulent activity

4.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other contractual agreements
• Protect the rights, property, or personal safety of Wing Snob, our users, or the public
• Detect, prevent, or address fraud, security vulnerabilities, or technical issues

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, bankruptcy, or other business transaction, your personal information may be transferred to the successor entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when participating in joint promotions or referral programs.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Transport Layer Security (TLS/SSL) protocols. Sensitive data such as passwords is stored using strong cryptographic hashing algorithms.
• Secure payment processing: We use PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Access controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. All staff with access to personal data are trained on privacy and data security best practices.
• Firewalls and intrusion detection: Our servers are protected by firewalls, and we use intrusion detection and monitoring systems to identify and respond to potential security threats.
• Regular security assessments: We conduct periodic vulnerability assessments and security audits to identify and address potential weaknesses in our systems.
• Data minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy and retain it only for as long as needed.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state breach notification laws.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA:

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, all users of our website have the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal and operational exceptions.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at wingxsnob.click and using our Privacy Request form (if available)

We will respond to your request within 45 days as required under the CCPA/CPRA. If we need additional time, we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request to protect your privacy and security.

You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written authorization from you, and we may still require you to verify your identity directly with us.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and support our marketing activities. Cookies are small text files stored on your device by your web browser when you visit our website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our advertising campaigns.

7.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information. If deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate it from further processing until deletion is feasible.

9. Children's Privacy

Wing Snob does not direct its services to children under 18. We do not knowingly collect, solicit, or process personal information from children under the age of 18. If we discover that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our records.

If you are a parent or legal guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. Users between 13 and 17 are not our intended audience and should not use our services without parental supervision and consent.

10. International Data Transfers

Wing Snob is based in the United States and primarily serves customers within the United States. However, some of our service providers and technology partners may be located in other countries, which may result in your personal information being transferred to, stored in, or processed in countries outside the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected to a standard consistent with this Privacy Policy. These safeguards may include:

• Entering into data processing agreements with third-party service providers that include standard contractual clauses or equivalent protections
• Ensuring that recipient countries have been determined to provide an adequate level of data protection
• Implementing additional technical and organizational security measures where required

By using our website and services, you acknowledge and consent to the transfer of your personal information as described in this section.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

Third-party services we use (such as payment gateways, social media platforms, and analytics providers) operate under their own privacy policies. We recommend reviewing their policies:

• Google: https://policies.google.com/privacy
• Meta (Facebook): https://www.facebook.com/privacy/policy/

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not respond to DNT signals. However, you can manage your tracking preferences through your browser settings and our cookie consent tool as described in Section 7.

13. Legal Basis for Processing (FTC Act and Applicable Law)

Under the Federal Trade Commission Act and applicable U.S. consumer protection laws, we are committed to fair and transparent data practices. We process your personal information on the following bases:

• Contractual necessity: Processing necessary to fulfill your food orders and provide our services to you
• Legal compliance: Processing required by applicable federal, state, or local law
• Legitimate business interests: Processing for fraud prevention, security, analytics, and business operations, where our interests are balanced against your rights
• Consent: Processing based on your explicit consent, such as for marketing communications (you may withdraw consent at any time)

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the updated Privacy Policy on our website at wingxsnob.click
• Send an email notification to registered users where we are required to do so by law or where the changes are material

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

15. Filing Complaints with Data Protection Authorities

If you are a California resident and have concerns about our privacy practices, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

If you are a resident of another state, you may also have the right to file a complaint with your state's attorney general or consumer protection office. In addition, you may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive trade practices:

We always encourage you to contact us directly first so that we can attempt to resolve any concerns before you escalate to a regulatory authority.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact our Privacy Team using the information below:

We are committed to resolving privacy-related concerns promptly and transparently. We aim to respond to all legitimate privacy inquiries within 30 business days of receipt. For CCPA/CPRA requests, we will respond within the statutory 45-day period.